All products & prices listed upon an initial quotation are a guide only, all attributes are to be confirmed before the acceptance of the quote, as costs are subject to change based on, alterations, material, sizes etc.
If you do wish to make any alterations, please let us know as soon as possible to ensure stock or availability doesn’t become an issue upon confirmation of dates. Additional home or office appointments may be required to accurately quote items such as worktops etc.
Quotations accepted once expired will be subject to review to ensure costing is as accurate as possible, sale items applicable etc.
Prior to work commencing a refresh appointment will be required with a fitter to double check all measurements and ensure the correct ordering and fabrication is completed. Any discrepancies at this point are to be resolved. This will be carried out 2-6 weeks prior to the work dates depending on the nature of the order.
A 50% deposit will be required post refresh/prior to work commencing, from which all materials will be ordered. Thus, any alterations to the order from this point will be at the cost of the customer. Any necessary alterations to this percentage will be discussed. (applicable to all orders over £100.00)
Remaining invoice balances are to be cleared within 10 days of the job completion, clerical staff will inform the customer of the amount due and will post a detailed receipted invoice.
Acceptable methods of payment are:
- Bank Transfer
- Card – In showroom or via payment link
- Cheque
All materials and goods supplied by Tip Top Kitchens shall remain the property of the company until the full invoice has been paid by the customer. Failure to adhere to such terms say result in further actions.
Any discrepancies to do with workmanship, quality or faults are to be communicated back to clerical staff as soon as possible to ensure the best protocol is performed, a onsite visit or images may be requested in order to correct such.
Although we aim to allocate and adhere to confirmed work dates, we do reserve the right to alter dates if in the case of staffing or stock issues but would aim to give appropriate notice.
Customers are to inform Tip Top Kitchens staff of any parking, pets, special circumstances or ailments that may be affected by our presence or works being carried out to ensure the up most safety of our customers and staff.
Product guarantees are subject to works carried out and will be forwarded to customers individually to adhere to individual manufacturer terms. All resprays are subject to a 10 Year-Guarantee.
With regards to COVID-19 & Variants we request that any symptoms, close contacts, or positive results are communicated to staff to ensure everyone’s safety. All staff are required to test regularly. We do ask that adequate social distancing measures are implemented on site where possible, e.g. customers to staff in an alternative room whilst work is carried out.
If you have any questions or wish to make any changes. Please don’t hesitate to contact us.